Prior to the conclusion of the first quarter of 2023, the Federal Government plans to digitize public service, according to Mrs. Ibiene Roberts, Permanent Secretary of the Ministry of Special Duties and Intergovernmental Affairs.
Roberts made this statement on Monday in Abuja, when she formally delivered the Standard Operation Procedures (SOP) to the Minister, Sen. George Akume.
According to her, the process followed the Head of the Civil Service of the Federation’s (HOCSF) instructions to Ministries, Departments, and Agencies (MDA).
All MDAs, according to Roberts, were required to properly document and present the SOPs created in each MDA in hardcopies for the convenience of reference.
According to the permanent secretary, the SOP Replication Team was deployed to core MDAs by the office of the HOCSF in preparation for process automation in the civil service.
She claims that the team’s role is to offer technical support and aid in the creation of SOP for all MDAs.
“For institutional memory, a standard operating procedure (SOP) is a step-by-step guide that serves as a standard for employees’ work operations and best explains the actions required to do tasks by a specific deadline.
It is a component of Enterprise Content Management (ECM), which has the goal of improving information sharing and collaboration between MDAs generally by digitizing records and automating workflow.
“Employees produce a product that is consistent and predictable when they follow the SOP for a given job,” she said.
For the full operation of the ECM in the civil service, according to Roberts, the ministry has been tasked with cascading the development of SOPs in the organizations under its direct supervision.
To help cascade the SOPs to our agencies, she noted, “the Departmental Champions will be appropriately taught.”
When Akume received the materials, he acknowledged them and said he was aware of the HOCSF’s, Dr. Folasade Yemi- Esan’s, efforts to alter perceptions of work culture in the Federal Civil Service.
“The transformative programs of the current administration are essential to easing the difficulties that civil officials encounter in carrying out their responsibilities.
Today is the official presentation of the SOP, which was created by the ministry to act as a manual for work procedures for personnel in various departments, he said.
According to Akume, the document’s end results would encourage effectiveness and efficiency in work performance and delivery.
“This ministry was established to act as a tactical tool for community development, efficient implementation, and oversight of official policies and programs for national development, among other things.
“I encourage you all to exercise due diligence in all work procedures and also ensure proper conduct of government companies within your purview for better public service delivery,” he said.
He used the platform to remind federal employees that they must follow their government’s rules and initiatives when performing their tasks.
According to him, this would support the civil service’s goal of fostering an efficient, productive, incorruptible, and citizen-centered (EPIC) culture.